Refund policy
STORE POLICIES
Return & Refund Policy
All items in our store are made to order. Because of this, we do not accept returns or exchanges for:
- Incorrect size ordered
- Buyer’s remorse
- Color differences due to screen display
- Ordering the wrong item
- Shipping delays outside our control
However, if your item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect item received
We will gladly send a replacement or issue a full refund.
To request a replacement or refund:
Please contact us within 7 days of delivery and include:
- Your order number
- Description of the issue
- Clear photos of the problem
If approved, we will:
- Send a replacement, OR
- Issue a full refund
You do not need to return the defective item.
Incorrect Address
If you provide an incorrect address and the order is returned, you will be responsible for reshipping costs.
Lost Packages
If your package appears lost in transit, please contact us and we will assist you.
Contact: Smuttink@proton.me